Complaints

How to complain about the use of your data

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact the marketing director, Andrew Chibeba at First Insurance Solutions House, Centre 3000, St. Leonards Road, Maidstone, Kent ME16 0LS, and he will investigate your concerns.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/ .